{"id":69,"date":"2019-04-29T15:34:42","date_gmt":"2019-04-29T20:34:42","guid":{"rendered":"https:\/\/gsc3d.wpengine.com\/?page_id=69"},"modified":"2023-08-18T09:33:37","modified_gmt":"2023-08-18T15:33:37","slug":"software-support","status":"publish","type":"page","link":"https:\/\/www.gsc-3d.com\/support\/software-support\/","title":{"rendered":"Software Support"},"content":{"rendered":"\n\n\t\t\tSupport\t\t\t\n\t\t\t\t<p>Our Technical Support staff is here to help. Get quick, expert solutions live from our staff over the phone or by submitting an online case.<\/p>\n\t\t\t<a href=\"tel:800-454-2233\" target=\"_self\" role=\"button\" aria-label=\"Call (800) 454-2233\" rel=\"noopener\">\n\t\t\t\t\t\t\tCall (800) 454-2233\n\t\t<\/a>\n\t\t\t<a href=\"#\" target=\"_blank\" rel=\"noopener\" role=\"button\" aria-label=\"Submit a Case\">\n\t\t\t\t\t\t\tSubmit a Case\n\t\t<\/a>\n\t\t\t<h3>Submit a Case<\/h3>\n<p><strong>Please Note:<\/strong> Only upload .zip files to assure your file uploads successfully.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/483574.extforms.netsuite.com\/app\/site\/crm\/externalcasepage.nl?compid=483574&amp;formid=193&amp;h=AACffht_3yFmBjIzI65B3Fe0U25DsxXGDpc\" width=\"100%\" height=\"550px\" frameborder=\"0\"><\/iframe><\/p>\n\t\t<h5>Modal Popup &#8211; ID <\/h5>\n\t\tClick here to edit the &quot;Modal Popup&quot; settings. This text will not be visible on frontend.\t\n\t<em>Technical Support Hours: Monday &#8211; Friday 7:00 am &#8211; 5:00 pm CST.\u00a0<\/em>\n\t\t\t<h3>It Pays to Subscribe<\/h3>\t\t\t\n\t\t\t\t<ul>\n<li>Live technical support<\/li>\n<li>New SOLIDWORKS software releases and upgrades<\/li>\n<li>Enhancement request privileges<\/li>\n<li>Online, comprehensive resources<\/li>\n<\/ul>\n<p>See what <a href=\"\/engineering-services\/subscription-benefits\/\"><strong>subscription benefits<\/strong><\/a> offer you.<\/p>\n<h2>\n\t\tSOLIDWORKS Resources\n\t<\/h2>\n<h2>\n\t\tAdministration\n\t<\/h2>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/dsxclient.3ds.com\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/dsxclient.3ds.com\" target=\"_blank\" rel=\"noopener\">DSx.Client<\/a><\/h3>\t\t\n\t\t\t<p>Admins can manage organization users via DSx.Client, granting access to MySolidWorks, software downloads, and more<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/myproducts.solidworks.com\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/myproducts.solidworks.com\" target=\"_blank\" rel=\"noopener\">MyProducts Portal<\/a><\/h3>\t\t\n\t\t\t<p>Admins can access all of their licenses along with where they are being used.<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.solidworks.com\/sw\/support\/hardware.html\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/www.solidworks.com\/sw\/support\/hardware.html\" target=\"_blank\" rel=\"noopener\">System Requirements<\/a><\/h3>\t\t\n\t\t\t<p>Check SOLIDWORKS&#8217; supported software and hardware setups.<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.dell.com\/en-us\/lp\/GSC\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/www.dell.com\/en-us\/lp\/GSC\" target=\"_blank\" rel=\"noopener\">Dell Computers<\/a><\/h3>\t\t\n\t\t\t<p>View computers that have been configured for the best SOLIDWORKS performance<\/p>\n<h2>\n\t\tSoftware access &#038; troubleshooting\n\t<\/h2>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.solidworks.com\/sw\/support\/downloads.htm\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/www.solidworks.com\/sw\/support\/downloads.htm\" target=\"_blank\" rel=\"noopener\">SOLIDWORKS Downloads<\/a><\/h3>\t\t\n\t\t\t<p>Stay updated with SOLIDWORKS&#8217; latest version and service pack<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.3ds.com\/knowledge-base\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/support.3ds.com\/knowledge-base\/\" target=\"_blank\" rel=\"noopener\">Knowledge Base<\/a><\/h3>\t\t\n\t\t\t<p>Access solutions for known issues and detailed answers to software questions<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/eu1-ifwe.3dexperience.3ds.com\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/eu1-ifwe.3dexperience.3ds.com\" target=\"_blank\" rel=\"noopener\">3DEXPERIENCE Customer Platform<\/a><\/h3>\t\t\n\t\t\t<p>Access your companies platform and begin collaborating today!<\/p>\n<h2>\n\t\tTraining and collaboration\n\t<\/h2>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/c\/GXSC3D\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/www.youtube.com\/c\/GXSC3D\" target=\"_blank\" rel=\"noopener\">Watch Now<\/a><\/h3>\t\t\n\t\t\t<p>SOLIDWORKS video tutorials on YouTube<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/my.solidworks.com\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/my.solidworks.com\/\" target=\"_blank\" rel=\"noopener\">MySolidWorks<\/a><\/h3>\t\t\n\t\t\t<p>SOLIDWORKS training site offers specialized videos and interactive courses<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/solidworks.virtualtester.com\/#home_button\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/solidworks.virtualtester.com\/#home_button\" target=\"_blank\" rel=\"noopener\">Certification Center<\/a><\/h3>\t\t\n\t\t\t<p>View your certifications and request your free exam vouchers with subscription<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/r1132100503382-eu1-3dswym.3dexperience.3ds.com\/#community:I23-EB1ZRQyk2sLG5y9Kig\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/r1132100503382-eu1-3dswym.3dexperience.3ds.com\/#community:I23-EB1ZRQyk2sLG5y9Kig\" target=\"_blank\" rel=\"noopener\">Enhancement Requests<\/a><\/h3>\t\t\n\t\t\t<p>Submit or vote for feature requests here. Search for existing enhancement ideas before posting.<\/p>\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/r1132100503382-eu1-3dswym.3dexperience.3ds.com\/#community:yUw32GbYTEqKdgY7-jbZPg\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<\/a>\n\t<h3><a href=\"https:\/\/r1132100503382-eu1-3dswym.3dexperience.3ds.com\/#community:yUw32GbYTEqKdgY7-jbZPg\" target=\"_blank\" rel=\"noopener\">SOLIDWORKS Forums<\/a><\/h3>\t\t\n\t\t\t<p>Connect with peers, ask questions, and make posts in the SOLIDWORKS Forums<\/p>\n\t<p>Our dedicated technical support team works with you to understand and identify your issue. We want fast, accurate resolution as much as you do. As your business partner, our certified team is up for the challenge and can answer your questions, large or small.<\/p>\n\t\t\t\t\t\t\t\tMike Etzel\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMechanical Design Engineer &#8211; Autoquip Automation\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>&#8220;I am very impressed with the support that has been provided by GSC. Every time I have called, your personnel has been professional and knowledgeable.&#8221;<\/p>\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tBob Bauer\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSkana Aluminum\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>&#8220;The technician was extremely knowledgeable. The issue was resolved very quickly. Once the problem was resolved, the technician explained what he did. He pointed out several other ways this could be done. We did not disconnect until both of us were satisfied and the issue was addressed. Thumbs up for this Tech.&#8221;<\/p>\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tTaylor Turner\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tProduct Engineer &#8211; Miller Carbonic, Inc.\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>&#8220;The team at GSC has always been more than a pleasure to work with and helped me out a number of times. Great customer service; down to earth and relatable instructions rather than extremely technical and confusing.&#8221;<\/p>\t\t\t\t\t\t\n\t\n","protected":false},"excerpt":{"rendered":"<p>Support Our Technical Support staff is here to help. Get quick, expert solutions live from our staff over the phone or by submitting an online case. 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